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FAQs

Frequently Asked Questions

Q. How can I contact your customer service representative for additional assistance?

Q. Do you have all items offered on your website in stock?

Q. What types of payment do you accept for purchases?

Q. Do you ship outside USA?

Q. Do shipping fees on international orders include duties?

Q. Do I have to pay for shipping?

Q. Do you offer shipping insurance?

Q. How long before I receive my order?

Q. What if I want you to ship my order to another address (not to my billing address)?

Q. How can I check on my order?

Q. Are all of your handbags 100% Authentic?

Q. Are all of your items new?

Q. Why are your prices for Authentic designer handbags and accessories lower than the prices of the similar items in boutiques and department stores?

Q. Who do you purchase from?

Q. How do you measure your bags?

Q. Do you accept returns and exchanges?

Q. How do I return my purchased item, and what is the address for returned merchandise?

Q. Do I need to pay the shipping charges for something I decided I did not want to keep?

Q. Is my personal information secure?

Q. What is the address and phone number of your corporate office?

 

Q. How can I contact your customer service representative for additional assistance?

A. From USA Please call 1 866 446 -0062 (11am -11pm PST) or + 1 702 799- 9687 (international callers). You can also email us at [email protected] You are also welcome to use our "Online Chat" by clicking on the chat icon.

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Q. Do you have all items offered on your website in stock?

A. Yes, we do! We do not have any "back orders" and your order will be shipped promptly without any delays.

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Q. What types of payment do you accept for purchases?

A. We accept Visa, MasterCard, American Express and Discover cards. We also accept payments via PayPal, Amazon Payments, USPS money orders, Western Union and MoneyGram.  Please be sure to enter your billing information, including phone number, as it appears on your credit card account records with the credit card issuing bank to avoid delay in processing.

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Q. Do you ship outside USA?

A. Yes, we do ship overseas and we ship to Canada.

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Q. Do shipping fees on international orders include duties?

A. Shipping fees do not include any duties and taxes that could be required upon the receipt of items. Payment of duties and taxes (if any) is the customer's responsibility. All orders are billed in U.S. dollars.

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Q. Do I have to pay for shipping?

A. We offer FREE shipping for all orders shipped within the USA. Express and Overnight Delivery is also available.
Our SPECIAL discount price for International Priority Mail Shipping is only $39 USD (no sales tax or VAT added) .

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Q. Do you offer shipping insurance?

A. Yes we do.  All domestic and international orders are shipped insured.  We provide insurance at no extra cost to our customers.

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Q. How long before I receive my order?

A. Your orders will be entered, completed and processed for delivery within a few hours of receiving them. We will always send you an email confirming the status of your order. Orders received before 2 p.m. Pacific time are generally processed for delivery the same business day. Orders received after 2 p.m. or on a weekend usually go out the next business day, unless special arrangements are made for overnight or weekend delivery. All US orders will be shipped via USPS Priority mail or FedEx Home delivery at no additional charges. All orders are shipped insured, and signature confirmation is required. Delivery time varies by location. Tracking number is always provided. Your order should arrive within 2-5 business days.

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Q. What if I want you to ship my order to another address (not to my billing address)?

A. To protect safety and security of our customers we ship your orders only to the billing address of the holder of the credit card, which was used to place an order. We will also ship to the address indicated to us by PayPal or Amazon.

There may be an occasion when you want us to send a gift / an item purchased on this website to someone with the address that is different from the address of the credit card’s holder who is placing the order.

In such case, it would be helpful if you (as a person who is placing the order) could send us email from the same email address used when order was placed, and to confirm that you want us to ship your parcel to another address.

Your follow up confirmation email should be sent to [email protected]

We are required by law to make sure that no one is using your credit card without your permission. Thank you for your cooperation and understanding.

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Q. How can I check on my order?

A. You are providing your e-mail address to us when you place an order online. We will automatically notify you when we receive your order, send updates as to the status of your order, and notify you immediately when your order ships. We will also provide you with the tracking number for your parcel, and you will be able to check on the status of your order online. If you have questions about your order, you can email us at [email protected] or call 1 866 446-0062 or 1 702 799-9687.  

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Q. Are all of your handbags 100% Authentic?

A. YES. All of our merchandise is 100% Authentic, Brand New and documented by the US Customs. ABSOLUTELY NO "REPLICAS", NO "INSPIRED" AND NO "KNOCK-OFFS"!!! We stand behind the authenticity of our merchandise with a lifetime, money back guarantee for authenticity. We are DIRECT importer of Italian bags, purses, hobos, totes, satchels, fashion jewelry items and other "must-have" Italian products.

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Q. Are all of your items new?

A. YES. All items are brand new except for vintage jewelry.

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Q. Why are your prices for Authentic designer handbags and accessories lower than the prices of the similar items in boutiques and department stores?

A. Our overhead costs are low since we are an online store, but the main reason for our low prices is NO middlemen… We are DIRECT importer. There are absolutely NO intermediaries, agents or distributors between us and the Italian designers/manufacturers of the high-quality leather handbags you see on this website.  We place new production orders in Italy, we arrange shipping, and we arrange US Customs clearance for all items that we import. We pass our savings on to you!

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Q. Who do you purchase from?

A. We personally know and have established business relationships with many original Italian designers and manufacturers of the fine leather products we sell.  We place our orders for upcoming seasons in person, 3-6 months in advance during our regular visits to Italy.

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Q. How do you measure your bags?

A.

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Q. Do you accept returns and exchanges?

A. YES, we do. Your satisfaction with any purchase made on this website is very important to us. We know you are going to like our merchandise, and you will love our prices. However, if you are not 100% satisfied, you may return/exchange your order within 30 calendar days of receipt of your merchandise. For more details about returns please read our "Returned Merchandise TERMS & CONDITIONS"

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Q. How do I return my purchased item, and what is the address for returned merchandise?

A. If you have an account with us and would like to return an item, please click here to submit your return request.
If you would like to return an item, but did not open account with us, please click here to contact us.

You can also contact us via email: [email protected] or call us 1 866 446 9687 if you have any questions or concerns about returns.

All returns should be shipped to:

Advanced Alliance International Inc.
7668 El Camino Real, Suite 104-210
Carlsbad, CA 92009

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Q. Do I need to pay the shipping charges for something I decided I did not want to keep?

A. We offer three return options, and two of them with a FREE prepaid return shipping. For more details about free returns please read our "Returned Merchandise TERMS & CONDITIONS"

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Q. Is my personal information secure?

A. YES. We use Secure Sockets Layer (SSL) Technology to ensure and protect the security of your credit card and personal information as it is transmitted to us. SSL technology is the highest security available for online shopping.

All orders on this website directly placed by using VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards are processed through BankCard Services Worldwide - market leader in innovative payment solutions..

A few minutes after your order is submitted, we will receive a confirmation from your bank, stating that your secured order was processed through your bank's system. WE WILL COMPLETE YOUR ORDER WITHOUT ANY DELAY.

REST ASSURED THAT WE DO NOT SELL ANY INFORMATION YOU PROVIDE TO US TO ANY THIRD PARTIES.

If you would prefer to order from us without having to enter your complete credit card number on the Web, you can place your order by calling our customer service at 1 866 446-0062.

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Q. What is the address and phone number of your corporate office?

A. Our corporate offices located in Las Vegas, Nevada. Corporate Headquarters Address:

AAII
123 W. Nye Lane, Suite 129
Carson City, NV 89706
Ph. 1 702 799 9687

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