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Policies

Our Policies

Payment Information

Payment for Domestic orders

Payment for International Orders

Using PayPal and Amazon Payments for International and Domestic Orders

Payment Processing & Online Security

Order Processing

Shipping

Additional Information Regarding International Orders

Insurance

Order Tracking

100% SATISFACTION GUARANTEE & RETURN POLICY

Returned Merchandise Terms & Conditions

Privacy Policy

 

Payment Information

For your convenience, we accept various payment methods including VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PayPal and Amazon Payments. Please contact us if you would like to pay for your order with USPS money orders ( in US dollars), Western Union, MoneyGram or check. Payment in full must be received and cleared prior to items being shipped.

Payment for Domestic Orders

You are welcome to select any form of payment described above. Please make sure that you provide us with the same billing address and telephone number as your billing address and telephone number on record with your credit card issuer.

Usually most orders shipped to the billing address of the cardholder. We will also ship to the address indicated to us by PayPal or Amazon Checkout.

There may be an occasion when you want to send a gift ( an item purchased on this website ) to someone with the address that is different from the address of the credit card’s holder who is placing an order. In such case, we may contact you (as a person who is placing an order) and request to send us email from the same email address used when order was placed, and to confirm that you want us to ship your parcel to another address.

Your follow up confirmation email should be sent to [email protected]

We are required by law to make sure that no one is using your credit card without your permission. Thank you for your cooperation and understanding.

You may also contact us and arrange payment via Western Union, MoneyGram or by USPS money order. Once we receive your payment, you are welcome to instruct us to where your order needs to be shipped…

Contact us if you need to make any special payment arrangements, bank transfers and non-standard shipping requirements.

To make sure that your order was not picked up by a nonrecipient, your signature is required at the time of delivery. All orders are shipped insured. A tracking number is always provided for your shipment.

We value and appreciate your business, but we must implement some security measures in order to make sure that your transaction is pleasant, safe and secure.

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Payment for International Orders

For your convenience, we accept various international forms of payments including VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards. All other types of credit cards such as Visa Electron, Solo and UK Maestro could be processed through PayPal and Amazon Payments in the countries supported by PayPal and/or Amazon Payments.

Please contact us if you would like to pay for your order with Western Union or MoneyGram. Payment in full must be received and cleared prior to items being shipped.

All international orders require a signature at the time of delivery so we can make sure your package reaches you promptly and safely.

Contact us to make any special payment arrangements such as bank wiring instructions and non-standard shipping requirements.

Please note: We cannot deliver International orders to P.O. Box addresses. We cannot ship your International order to any "third party" address unless your order was paid by using "PayPal"or "Amazon Payments".

If you use credit or debit card as a form of payment to place your order, your parcel could only be shipped to your verified billing address, unless your order was paid with PayPal or "Amazon Payments".

We value and appreciate your business. However, for your protection we must implement some security measures to make your transactions pleasant, safe and secure. We look forward to being of service to you, and we appreciate your cooperation and understanding.

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Using "PayPal" and "Amazon Payments" for International and Domestic Orders

You may use PayPal or Amazon Payments on this website. In addition, you can make purchases with PayPal or Amazon Payments using any domestic or foreign-issued credit, debit or gift cards with the following logos: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, Visa Electron, Solo and UK Maestro.

If you already have a PayPal or Amazon account, you will be prompted to sign in. Your payment and shipping information already stored in your account. If you do not have a PayPal or Amazon account, you can create one.

You will receive a confirmation email after checkout is completed, and PayPal or Amazon Payments process your payment.

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Payment Processing & Online Security

All credit card transactions on this website are completely secured. They are processed through a specially secured server that utilizes Secured Sockets Layer (SSL) technology. The "encryption" technology used in this process ensures that your transactions are confidential and protected.

All orders placed by using VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards are processed through BankCard Services Worldwide - market leader in innovative payment solutions.

A few minutes after your order is submitted, we will receive a confirmation from your bank, stating that your order was processed through your bank's system. Please be assured, WE WILL COMPLETE YOUR ORDER WITHOUT ANY DELAY.

WE DO NOT SELL ANY INFORMATION YOU PROVIDE TO US TO ANY THIRD PARTIES.

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Order Processing

Our commitment is to ship your orders as quickly as possible. Your orders usually will be entered, completed and processed for delivery within a few hours of receiving them. We will always send you an email confirming the status of your order. Orders received before 2 p.m. Pacific time are generally processed for delivery the same business day. Orders received after 2 p.m. or on a weekend are usually dispatched the next business day, unless special arrangements are made for overnight or weekend delivery. Once your order has shipped, we will send another email notification to you with your delivery tracking number. You can track your orders on www.usps.com and other websites. Please note that we cannot deliver to a P.O. Box addresses.

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Shipping

NO SALES TAX OR VAT ADDED. We offer FREE SHIPPING within the United States via USPS Priority Mail or FedEx Home Delivery. This promotion is extended automatically to all domestic orders. All international orders are shipped via USPS Priority Mail.

Our SPECIAL discount price for International Priority Mail Shipping is only $39 USD (no sales tax or VAT added).

Our commitment is to ship your order as quickly as possible. Usually your order will be entered, completed and processed for delivery within a few hours of us receiving it. We will process your order without delay. We will always send you an email confirming the status of your order. Orders received by 2 p.m. Pacific time are usually shipped the same business day. Orders received after 2 p.m. or on weekends will usually ship the next business day unless special arrangements are made for overnight or weekend delivery. Once your order has shipped, we will send you email notification that will include your delivery tracking number. You will be able to track your order online.

URGENT QUESTIONS? Please call us TOLL FREE 1 (866)446-0062 or 1 (702) 799-9687 11.00am -11.00pm PST.

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Additional Information Regarding International Orders

International orders received by 2 p.m. Pacific time are usually shipped the same business day. For international shipments, shipping time depends on the delivery location and Customs clearance time at the country of destination. International customers may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges (if any) for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be. Customs clearance policies vary widely from country to country.

If you want to figure out customs duty & local taxes imposed by your country, please visit this very useful website www.DutyCalculator.com. It will calculate and provide you with the exact quote your local customs duty & taxes. To avoid any misunderstandings see what and how much you are going to pay (if any) upon arrival of your parcel to your country.

If you have any questions regarding this matter, contact your local Customs office for further information. For your protection, all packages are shipped INSURED. The stated value of your order (on all customs declarations) equals the "insured value" of your items.

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Insurance

All packages are normally shipped INSURED. We do not charge any additional premiums for insurance and handling.

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Order Tracking

We will always provide you with the tracking number for your order. At any time, you will be able to see the status and delivery progress of your parcel on www.USPS.com and other websites.

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100% SATISFACTION GUARANTEE & RETURN POLICY.

Your satisfaction with any purchase made on this website is very important to us. However, if you are not 100% satisfied with your purchase, you may return or exchange your order.

We accept returns on all items purchased from us. You may return/exchange your order up to 30 days from the day you received it. We offer 2 return options (PLEASE NOTE: option 2 is not available for orders shipped outside of the USA.):

  1. You may choose to receive a refund in your original form of payment within 30 days of receipt of your order. Please note: items purchased from our Sample Sale & Clearance category are not eligible for refund, however they can be returned for store credit (please read option 2 below). Shipping charges for goods returned for a refund are the customer's responsibility. We strongly recommend using shipping methods that provide a tracking number and insurance, as we are not responsible for lost packages.
  2. You may choose a store credit for the purchase price of the item(s) and receive a FREE RETURN shipping. Store credit could be applied towards any purchase made on our website: website: www.MyFantasticBags.com including purchases of "Gift Certificates".
  3. Product exchange. You can exchange any item purchased on www.MyFantasticBags.com within 30 calendar days of receipt of your order. . To simplify merchandise exchange process, please place a new order for a new item(s). Then call our customer service at 1 866 446 0062 or email to: [email protected]gs.com to get a return / exchange authorization and prepaid FREE shipping label. The reasoning for placing new order is simple. Our products are not mass-produced. In fact, we offer only handmade, limited production items and our stock is always limited. Our products are in high demand. If you send back the item you want to exchange before placing new order for a new item(s), there is no guarantee we will have what you want at the time when your return/exchange merchandise arrives at our warehouse. Therefore, placing a new order assures "100% real time" availability. When you call or email customer service, please state your new order number so we can file a return as exchange. As soon as we receive your return, full refund will be issued to the original form of payment within 24 hours.

If you have an account with us and would like to return an item, please click here to submit your return request.
If you would like to return an item, but did not open account with us, please click here to contact us.

Following notification, goods must be shipped back to us within 30 days from the day the order was received (returns must be postmarked within 30 calendar days of order receipt). Refunds or store credits for items that have been returned inline with the "Terms & Conditions" will be issued within 3 business days.

PLEASE NOTE: Refund to the original source of payment is not available for items purchased from our "SAMPLE SALE & CLEARANCE" category. However, 100% "Store Credit" option is available for returns purchased from this category. Shipping charges for returned goods purchased from "SAMPLE SALE & CLEARANCE" are the customer's responsibility (return postage is not paid by us). We strongly recommend using shipping methods that provide a tracking number and insurance, as we are not responsible for lost packages.

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Returned Merchandise TERMS & CONDITIONS

We cannot accept a return of any item with any indication that it has been used. All returned items must be in the brand new, unused condition with all hang tags attached and in the original dust bags and packaging. "New and unused" means that there are no scratches or marks on the item & there are no signs of wear on the product. We will not accept merchandise with the smell of tobacco or perfume.

We reserve the right to refuse return of any merchandise that does not meet our return requirements, and in such event, the items will be shipped back to your address, at your expense. By requesting our Return Merchandise authorization and/or shipping a return in violation of our "return policy" you hereby agree to accept our shipment of the returned item back to you and to the payment of all shipping costs to and from our "returns warehouse".

All imported merchandise in our USA stock was delivered to us directly from the fine Italian designers and manufacturers. All items offered for sale are documented and guaranteed to be new and authentic. All items are thoroughly inspected before they are shipped to you.

If you have a question or problem, please contact us prior to placing your order or immediately after its receipt. We will do everything possible to accommodate you and to resolve any open issues. Your satisfaction is our prime concern!

All our product descriptions, measurements and images are very accurate. Certain types of leathers have natural characteristics that sometimes may be mistaken as "imperfections." Please be assured, you always receive from us 100% authentic, quality merchandise.

We are striving to ensure that the item colors shown on this website are as close to the real colors as possible. However, the exact item colors may vary depending on a number of different factors (time of day, method of lighting and your computer monitor’s settings).

Address for returns will be indicated on your invoice, based on your location.

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Privacy Policy

We are committed to protecting your privacy. We use the information we collect from you only to process your orders and to communicate with you. We also use some personally identifiable information, collected during a transaction, so "buySAFE" can issue you a FREE Certificate of Guarantee for your purchase. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. This website contains a few links to third party websites. We encourage our users to be aware when they leave our site to read the privacy policies of other Websites. Click here to read buySAFE Privacy Policy.

What information do we collect? How do we use it?

When you order from us, we need to know your name, email address, credit card number and expiration date, your billing address and your shipping address. This information allows us to process and fulfill your order and to notify you of your order status. If you selected PayPal or Amazon Checkout as a form of payment, some of your personal information described at the beginning of this paragraph may not be needed to process your order.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses. We may use all collected information for a number of purposes, such as improving our site design, product assortments, customer service, and to occasionally contact you with our special offers and promotions.

How do we protect your information?

We protect your personal information by placing electronic and procedural safeguards that meet or exceed industry standards. When you place orders with us or access your account information from our site, we offer the use of a secure server. The Secure Sockets Layer (SSL) software encrypts all information you input before it is sent to us. In addition, all customer data we collect is protected against unauthorized access.

In summary.

We are committed to protecting your privacy. We use the information we collect on this website to make shopping at www.MyFantasticBags.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent.

By using our website, you agree to allow us to utilize information provided by you to complete all transactions you request through this website. In addition, you agree to allow us to contact you occasionally with our special offers and promotions.

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