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JEWELRY GUIDE "SECRET LIFE OF HANDBAGS"  Items in your cart 
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Q. How can I contact your customer service representative for additional assistance? Q. Do you have all items offered on your website in stock? Q. What types of payment do you accept for purchases? Q. Do shipping fees on international orders include duties? Q. Do I have to pay for shipping? Q. Do you offer shipping insurance? Q. How long before I receive my order? Q. What if I want you to ship my order to another address (not to my billing address)? Q. How can I check on my order? Q. Are all of your handbags 100% Authentic? Q. Where do you purchase from? Q. How do you measure your bags? Q. Do you accept returns and exchanges? Q. How do I return my purchased item, and what is the address for returned merchandise? Q. Do I need to pay the shipping charges for something I decided I did not want to keep? Q. Is my personal information secure? Q. What is the address and phone number of your corporate office? Q. How can I contact your customer service representative for additional assistance? A. From USA Please call 1 866 446 -0062 (11am -11pm PST) or + 1 702 799- 9687 (international callers). You can also email us at info@myfantasticbags.com You are also welcome to use our "Live Support" online by clicking on "Live Support" icon located in the upper left corner on each page of this website. Q. Do you have all items offered on your website in stock? A. Yes, we do! We do not have any "back orders" and your order will be shipped promptly without any delay. Q. What types of payment do you accept for purchases? A. We accept Visa, MasterCard, American Express and Discover cards. We also accept payments via PayPal, Amazon Payments, Google checkout, USPS money orders, Western Union and MoneyGram. Please be sure to enter your billing information, including phone number, as it appears on your credit card account records with the credit card issuing bank to avoid delay in processing. A. Yes, we do ship overseas and we ship to Canada. Q. Do shipping fees on international orders include duties? A. Shipping fees do not include any duties and taxes that could be required upon the receipt of items. Payment of duties and taxes (if any) is the customer's responsibility. All orders are billed in U.S. dollars. Q. Do I have to pay for shipping? A. We offer FREE shipping for all orders within the USA. Q. Do you offer shipping insurance? A. Yes we do. All domestic and international orders are shipped insured. We provide insurance at no extra cost to our customers. Q. How long before I receive my order? A. Your orders will be entered, completed and processed for delivery within a few hours of receiving them. We will always send you an email confirming the status of your order. Orders received before 2 p.m. Pacific time are generally processed for delivery the same business day. Orders received after 2 p.m. or on a weekend usually go out the next business day, unless special arrangements are made for overnight or weekend delivery. Your order will be shipped at no additional charge to you within the USA via USPS Priority mail or via FedEx Home delivery. All orders are shipped insured and signature confirmation is required. Delivery time varies by location. Tracking number is always provided. Your order should arrive within 2-5 business days Q. What if I want you to ship my order to another address (not to my billing address)? A. To protect safety and security of our customers we are able to ship your order only to the billing address of the holder of the credit card, which was used to place the order. We will also ship to the address indicated to us by PayPal, Amazon Checkout or by Google Checkout. Please note, we are not able to ship to the P.O. Box addresses. Q. How can I check on my order? A. You are providing your e-mail address to us when you place an order online. We will automatically notify you when we receive your order, send updates as to the status of your order, and notify you immediately when your order ships. We will also provide you with the tracking number for your parcel and you will be able to check on the status of your order online. If you have questions about your order, you can email us at info@myfantasticbags.com or call 1 866 446-0062 or 1 702 799-9687. Q. Are all of your handbags 100% Authentic? A. YES. All of our merchandise is 100% Authentic, Brand New and documented by the US Customs. ABSOLUTELY NO "REPLICAS", NO "INSPIRED" AND NO "KNOCK-OFFS"!!! We stand behind the authenticity of our merchandise with a lifetime, money back guarantee for authenticity. We are DIRECT importer of Italian bags, purses, hobos, totes, satchels, fashion jewelry items and other "must-have" Italian products. A. YES. All items are brand new except for vintage jewelry. A. Our overhead costs are low since we are an online store, but the main reason for our low prices is NO middlemen… We are DIRECT importer. There are absolutely NO intermediaries, agents or distributors between us and the Italian designers/manufacturers of the high-quality leather handbags you see on this website. We place new production orders in Italy, we arrange shipping, and we arrange US Customs clearance for all items that we import. We pass our savings on to you! Q. Where do you purchase from? A. We personally know and have established business relationships with many original Italian designers and manufacturers of the fine leather products we sell. We place our orders for upcoming seasons in person, 3-6 months in advance during our regular visits to Italy. Q. How do you measure your bags? A.
Q. Do you accept returns and exchanges? A. YES, we do. Your satisfaction with any purchase made on this website is very important to us. We know you are going to like our merchandise, and you will love our prices. However, if you are not 100% satisfied with your order, you may exchange it or return it within 7 days of receipt in its original "new" condition with tags attached, and we will give you refund less 10% restocking fee without any delays. For more details about returns please read our "Returned Merchandise TERMS & CONDITIONS". Q. How do I return my purchased item, and what is the address for returned merchandise? A. Please contact us through email: info@myfantasticbags.com or call us 1 866 446 9687 if you have any questions or concerns about returns. All returns should be shipped to: AAII Q. Do I need to pay the shipping charges for something I decided I did not want to keep? A. Yes, we are not responsible for the shipping charges on items you wish to return to us. If you are returning your order, please make sure to obtain the tracking number and insure your parcel. Q. Is my personal information secure? A. YES. We use Secure Sockets Layer (SSL) Technology to ensure and protect the security of your credit card and personal information as it is transmitted to us. SSL technology is the highest security available for online shopping. Q. What is the address and phone number of your corporate office? A. Our corporate offices located in Las Vegas, Nevada. Corporate Headquarters Address: AAII |
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