Payment Information

Payment for Domestic orders

Payment for International Orders

Using Google Checkout for International and Domestic Orders

Payment Processing & Online Security

Order Processing

Shipping

Additional Information Regarding International Orders

Insurance

Order Tracking

100% SATISFACTION GUARANTEE & RETURN POLICY

Privacy Policy

Payment Information

For your convenience, we accept various payment methods including VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PayPal, Google Checkout, Amazon Payments and USPS money orders in US dollars. Please contact us before placing your order if you want to purchase any of our items using USPS money orders in US dollars, Western Union , MoneyGram or check. Payment in full must be received and cleared prior to items being shipped.

Payment for Domestic Orders

You are welcome to select any form of payment described above. Please make sure that you provide us with the same billing address and telephone number as your billing address and telephone number on record with your credit card issuer.

To protect safety and security of our customers we ship your orders only to the billing address of the holder of the credit card, which was used to place the order. We will also ship to the address indicated to us by PayPal, Amazon Checkout or by Google Checkout.

There may be occasion when you want us to send a gift / an item purchased on this website to someone with the address that is different from address of the credit card’s holder who is placing the order.

In such case, you (as a person who is placing the order) would need to send us email from the same email address used when order was placed, and to confirm that you want us to ship your parcel to another address.

Your follow up confirmation email should be sent to [email protected]

We are required by law to make sure that no one is using your credit card without your permission. Thank you for your cooperation and understanding.

As an alternative, please take a few minutes to contact your credit card issuer. Ask them to add an additional shipping address to your bank's record before placing your order with us.

You may also contact us and arrange to pay for the item you wish to purchase via Western Union, or via MoneyGram or using USPS money order. Once we receive your payment, you are welcome to instruct us to where your order needs to be shipped…

Contact us if you need to make any special payment arrangements, bank transfers and non-standard shipping requirements.

For your protection, we ship your orders placed online only to the verified addresses. Your signature on the delivery-confirmation document is required. All orders are shipped insured. A tracking number is always provided for your shipment.

We value and appreciate your business, however we must implement some security measures to make your transactions pleasant, safe and secure.

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Payment for International Orders

For your convenience we accept various payment methods including VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards. Please contact us before placing your order if you want to purchase any of our items using Western Union or MoneyGram. Payment in full must be received and cleared prior to items being shipped.

Your international credit cards are also accepted through PayPal, Amazon Payments and Google Checkout. We accept PayPal payments for all domestic and international orders from countries supported by PayPal. All international and domestic orders require a signature at the time of delivery so we can make sure your package reaches you promptly and safely.

Contact us to make any special payment arrangements, bank wiring instructions and non-standard shipping requirements. Please note that we cannot deliver to a P.O. Box address.

We value and appreciate your business. However, for your protection we must implement some security measures to make your transactions pleasant, safe and secure. We look forward to be of service to you, and we appreciate your cooperation and understanding.

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Using "Google Checkout" and "Amazon Checkout" for International and Domestic Orders

As an alternative method of payment, you may also use Google Checkout. You can make purchases with Google Checkout using any domestic or foreign-issued credit, debit or gift card with the following logos: Visa, Visa Electron, MasterCard, Solo, UK Maestro, American Express, Discover.

If you already have a Google Checkout, you will be prompted to sign in. Your payment and shipping information are already stored in your account. If you do not have a Google Checkout account, you can create one.

You will receive a confirmation email after checkout is completed and Google processes your payment. You will be able you track your order with Google Checkout.

In addition, you may use on this website Amazon Checkout as an alternative method of payment. If you already have Amazon account, you will be prompted to sign in. Your payment and shipping information are already stored in your account. If you do not have Amazon account, you can create one.

You will receive a confirmation email from us and from Amazon after checkout is completed and Amazon processes your payment.

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Payment Processing & Online Security

All credit card transactions on this website are completely secured. They are processed through a specially secured server that utilizes Secured Sockets Layer (SSL) technology. The "encryption" technology used in this process ensures that your transactions are confidential and protected.

All orders on this website directly placed by using VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards are processed through BANK OF AMERICA and Authorize.Net - the industry-leading gateway.

A few minutes after your order is submitted, we will receive confirmation from your bank, stating that your secured order was processed through your bank's system. Please be assured, WE WILL COMPLETE YOUR ORDER WITHOUT ANY DELAY.

WE DO NOT SELL ANY INFORMATION YOU PROVIDE TO US TO ANY THIRD PARTIES.

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Order Processing

Our commitment is to ship your orders as quickly as possible. Your orders usually will be entered, completed and processed for delivery within a few hours of receiving them, and we will always send you an email confirming the status of your order. Orders received before 1 p.m. Pacific time are generally processed for delivery the same business day. Orders received after 1 p.m. or on a weekend usually go out the next business day, unless special arrangements are made for overnight or weekend delivery. Once your order has shipped, we will send another email notification to you with your delivery tracking number. You can track your orders on www.usps.com and other websites. Please note that we cannot deliver to a P.O. Box address.

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Shipping

NO SALES TAX OR VAT ADDED. We offer FREE SHIPPING within the continental United States via USPS Priority Mail or FedEx Home Delivery. This promotion is extended automatically to all domestic orders. All international orders are shipped via USPS Express Mail.

Our SPECIAL discount price for International and Domestic Express Mail Shipping is only $39 USD (no sales tax or VAT added).

Our commitment is to ship your orders as quickly as possible. Usually your orders will be entered, completed and processed for delivery within a few hours of receiving them. We will process your order without delay. We will always send you an email confirming the status of your order. Orders received by 1 p.m. Pacific time are usually shipped the same business day. Orders received after 1 p.m. or on weekends will usually ship the next business day unless special arrangements are made for overnight or weekend delivery. Once your order has shipped, we will send you email notification that will include your delivery tracking number. You will be able to track your orders online.

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Additional Information Regarding International Orders

International orders received by 1 p.m. Pacific time are usually shipped the same business day. For international shipments, the shipping time depends on the delivery location and custom clearance time at the country of destination. International customers may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges (if any) for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.

If you have any questions regarding this matter, contact your local customs office for further information. For your protection, all packages are shipped INSURED. The stated value of your order (on all customs declarations) equals the "insured value" of your items.

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Insurance

All packages are normally shipped INSURED. We do not charge any additional premiums for insurance and handling.

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Order Tracking

We will always provide you with the tracking number for your order. At any time, you will be able to see the status and delivery progress of your parcel on www.USPS.com and other websites.

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100% SATISFACTION GUARANTEE & RETURN POLICY.

Your satisfaction with any purchase made on this website is very important to us. However, if you are not 100% satisfied with your purchase, you may return or exchange your order.

Our return policy strives to be flexible for our customers. To make things easier for you, we’ve outlined the details of our return options (PLEASE NOTE: options 2 and 3 are not available for orders shipped outside of the USA.):

1. A 100% refund in your original form of payment within 14 calendar days of receipt of your order. Shipping charges for goods returned for refund are the customer's responsibility. We strongly recommend using shipping methods that provide a tracking number and insurance, as we are not responsible for lost packages.
2. A 100% "Store Credit" with FREE RETURN (return postage paid by us within USA) within 28 calendar days of receipt of your order. If you select "Store Credit" option we will email you prepaid shipping label for your return item(s). Store credit could be applied towards any purchase made on our website: www.MyFantasticBags.com including purchases of "Gift Certificates".

If you would like to return an item, please click here to submit your return request.

3. Product exchange. You can exchange any item purchased on www.MyFantasticBags.com within 42 calendar days of receipt of your order.

To simplify merchandise exchange process please place a new order for the new item(s) you want. Then call our customer service at 1 866 446 0062 or email to: [email protected] to get return / exchange authorization and a prepaid FREE shipping label to send the item(s) back to us as a return.

The reasoning for placing new order is simple. Our products are not mass-produced. In fact, we offer only handmade, limited production items and our stock is always limited. Our products are in high demand. If you send back the item you want to exchange before placing new order for new item(s), there is no guarantee we will have what you want at the time when your return/exchange merchandise arrives to our warehouse. Therefore, placing a new order assures "100% real time" availability.

When you call or email customer service, please state your new order number so we can file the return as an exchange. As soon as we receive your returned/exchanged merchandise at our "returns warehouse", a full refund will be issued within 24 hours for "New and unused" merchandise.

"New and unused" means that there are no scratches or marks on the item and there are no signs of wear on the product. We will not accept merchandise with the smell of tobacco or perfume.

ALL RETURNS AND EXCHANGES ARE SUBJECT TO OUR "RETURNED MERCHANDISE TERMS & CONDITIONS" *.

PLEASE NOTE: Refund to the original source of payment is not available for items purchased from our "SAMPLE SALE & CLEARANCE" category. However, 100% "Store Credit" option is available for returns purchased from this category. Shipping charges for returned goods purchased from "SAMPLE SALE & CLEARANCE" are the customer's responsibility (return postage is not paid by us). We strongly recommend using shipping methods that provide a tracking number and insurance, as we are not responsible for lost packages.

All imported merchandise in our USA stock comes directly from the fine Italian designers and manufacturers. All items offered for sale are documented and guaranteed to be new and authentic. All items are thoroughly inspected before they are shipped to you. **

If you have a question or problem, please contact us prior to placing your order or immediately after its receipt. We will do everything possible to accommodate you and to resolve any open issues. Your satisfaction is our prime concern!

*Returned Merchandise TERMS & CONDITIONS

Once you receive your item(s) please examine them carefully. If you wish to return your item, PLEASE CLICK HERE TO SUBMIT YOUR RETURN REQUEST

Following notification, goods must be shipped back to us within applicable order cancellation periods: this commences upon receipt of your item(s) and ends 14, 28 or 42 calendar days later as it is described in our return options 1, 2 or 3 (returns must be postmarked within 14, 28 or 42 calendar days of receipt)..

Refunds or store credits for items that have been returned inline with the "Terms & Conditions" will be issued within 3 business days.

We cannot accept a return of any item with any indication that it has been used. All returned items must be in the brand new unused condition with all hang tags attached & in the original dust bags and packaging. "New and unused" means that there are no scratches or marks on the item & there are no signs of wear on the product. We will not accept merchandise with the smell of tobacco or perfume.

We reserve the right to refuse return of any merchandise that does not meet our return requirements, and in such event, the items will be shipped back to your address, at your expense. By requesting our Return Merchandise authorization and/or shipping a return in violation of our "return policy" you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our "returns warehouse".

** All our product descriptions, measurements & images are very accurate. Certain types of leathers have natural characteristics that sometimes may be mistaken as "imperfections". Please be assured, you always receive from us 100% authentic, quality merchandise.

We are striving to ensure that the item colors shown on this website are as close to the real colors as possible. However, the exact item colors may vary depending on a number of different factors (time of day, method of lighting & your computer monitor’s settings).

Address for returns will be indicated on your invoice, based on your location.

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Privacy Policy

We are committed to protecting your privacy. We use the information we collect from you only to process your orders and to communicate with you. We also use some personally identifiable information when a transaction occurs, so "buySAFE" can issue you a FREE guarantee for your purchase from us. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. This website contains a few links to third party websites We encourage our users to be aware when they leave our site to read the privacy policies of other Web sites. The following link is to buySAFE Privacy Policy.

What information do we collect? How do we use it?

When you order from us, we need to know your name, email address, credit card number and expiration date, your billing address and your shipping address. This allows us to process and fulfill your order and to notify you of your order status. If you selected PayPal, Amazon Checkout or Google Checkout, or a “one-time online use” electronically generated by your bank credit or debit card as a form of payment, some of your personal information described in the beginning of this paragraph may not be needed to process your order.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information and information provided by you for a number of purposes, such as improving our site design, product assortments, customer service, and to ocasional contact you with our special offers and promotions.

How do we protect your information?

We protect your personal information by placing electronic and procedural safeguards that meet or exceed industry standards. When you place orders with us or access your account information from our site, we offer the use of a secure server. The Secure Sockets Layer (SSL) software encrypts all information you input before it is sent to us. In addition, all customer data we collect is protected against unauthorized access.

In summary.

We are committed to protecting your privacy. We use the information we collect on this website to make shopping at www.MyFantasticBags.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent.

By using our website, you are agreeing to allow us to utilize information provided by you to complete all transactions you request through this website. In addition, you are agreeing to allow us to contact you occasionally with our special offers and promotions.

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